If you're flying with Qantas Airways or planning a trip, one of the most frequently searched queries is: "What is the phone number for Qantas 13 11 31?" The short answer is that 13 11 31 is Qantas’ dedicated contact number for general enquiries and its Frequent Flyer Program within Australia+61 399-176-309. But there's more to know — especially if you're calling from outside Australia, or seeking support for specific services like refunds, flight status, or accessibility needs +44 204-586-5394.
In this detailed guide, we'll explain the meaning of 13 11 31, when to use it, and what alternative numbers to call if you're located overseas, along with helpful Qantas contact resources+61 399-176-309.
13 11 31 is the official Qantas contact number for general assistance and Frequent Flyer inquiries in Australia. If you're calling from an Australian phone line, simply dial 13 11 31 and you'll be connected to a Qantas representative+61 399-176-309. This number is widely used for:
Managing or changing flight bookings
Accessing Frequent Flyer information
Redeeming points for flights
Asking general questions about Qantas services
Flight schedule information and upgrades
It’s important to note that 13 11 31 only works within Australia. If you're calling from overseas, this number won’t connect. In that case, you'll need to use an international number — which brings us to your next options+44 204-586-5394.
If you're not in Australia and need help with your Qantas booking or Frequent Flyer account, you should call one of the international customer service numbers.
This is a direct line to Qantas customer service that works both locally and internationally+61 399-176-309. It’s a reliable way to reach support for all your booking-related or Frequent Flyer needs.
Travelers in the USA can use this toll-free number to speak with Qantas representatives 24/7. This line can assist you with flight bookings, account queries, and travel changes+61 399-176-309.
These international numbers are especially helpful if you're experiencing issues with the 13 11 31 number while overseas. Both +61 399-176-309 and +1 855-542-9312 or +44 204-586-5394 are available 24 hours a day for full customer support.
Depending on your inquiry, you may want to contact a specific department at Qantas. Here's a quick list of some key services:
Phone (Australia only): 13 11 31
Email: frequent_flyer@qantas.com.au
Use this line to ask questions about earning or redeeming points, status credits, or partner benefits+61 399-176-309 or +1 855-542-9312 or +44 204-586-5394.
Email: specialhandling@qantas.com.au
This team supports passengers with disabilities, medical conditions, or mobility needs. Always contact in advance to ensure proper arrangements+61 399-176-309 or +1 855-542-9312 or +44 204-586-5394.
Email: hksupport@qantas.com.au
If you're looking for a refund or checking the status of a canceled ticket, use this email for assistance.
Phone (Hong Kong Office): +852 2181 8888
For real-time flight updates, cancellations, or gate information.
Yes, the 13 11 31 number is typically staffed 24/7, especially for urgent travel matters. However, response times may vary based on call volumes, particularly during peak travel seasons or service disruptions. If you can't get through, or you're calling internationally, we recommend dialing +61 399-176-309 or +1 855-542-9312 or +44 204-586-5394 for faster assistance.
Calling the correct Qantas department or regional support line ensures you:
Speak with the most qualified representative for your issue
Avoid long hold times or being transferred multiple times(+61 399-176-309 or +1 855-542-9312 or +44 204-586-5394)
Receive timely and accurate information regarding flights, refunds, or loyalty programs
Get local support in your timezone if calling from outside Australia
The Qantas 13 11 31 number is a go-to resource for Australian customers seeking support with bookings, flight changes, and Frequent Flyer services. However, if you're calling from outside Australia, you'll need to dial +61 399-176-309 or +1 855-542-9312 or +44 204-586-5394 to connect with Qantas’ international support network.
Knowing the right number to call can save you time, stress, and confusion — especially when managing important travel plans+61 399-176-309 or +1 855-542-9312 or +44 204-586-5394. Whether you're checking a flight status, managing a reward booking, or seeking special assistance, Qantas offers multiple ways to help you stay informed and supported 24/7.